Privacy Policy

This Privacy Policy explains how VPN Proxy Master (“we,” “us”) collects, uses, shares, and protects your information when you access our websites (vpnproxymaster.com), VPN Proxy Master and VPN Proxy Master Lite applications(the “Apps”), and all related services (collectively, the “Services”).

The Services are operated by SECUREGUARD GROUP PTE. LTD. (the “Company”, “VPN Proxy Master”, “we”, “our”, “us”), domiciled at 36 ROBINSON ROAD #21-01 CITY HOUSE SINGAPORE (068877). It is therefore governed by and construed in accordance with the laws of the Republic of Singapore, excluding its conflicts of law principles.

This policy, together with our Terms of Service, forms a binding legal agreement between you and us. By using our Services, you acknowledge and agree to this Privacy Policy.

Commitment to User Privacy and No-Log Policy

We operate under a strict no-log policy. VPN Proxy Master never collects, stores, or logs browsing activity, VPN traffic content, destination websites, DNS queries, or connection metadata. We only collect the minimal data necessary to operate and improve the Services, perform essential account management, process Subscriptions, handle customer support, and ensure system security. All such data is strictly segregated and cannot be linked to VPN usage. Our privacy management controls and system architecture are subject to regular internal review, reflecting our core values of user trust and security.

Information Collected

We limit the data collection to what is maintain the quality and functionality of our Services.

Anonymous Usage Data: We may collect anonymized technical data such as connection success/failure, country, device type, operating system version, and general error logs solely for the improvement of network reliability and troubleshooting. Such data is never identifiable to any user, cannot be cross-referenced, and is irreversibly anonymized at collection.

Account Registration Data: To create an account, an email address and password are required. This helps you manage access, Subscriptions, password recovery, and support requests.

Subscription and Payment Data: For Premium services, we keep records of your Subscription plan, status, email, transaction ID, auto-renewal status, and payment channel. We do not store any credit card or sensitive payment information. Payment processing is handled by PCI-compliant third-party providers.

Cookies Data: Cookies are used to maintain secure login sessions, remember user preferences, analyze service performance, and facilitate payment. These cookies are always managed separate from any VPN usage data. Details are provided in our Cookie Policy.

Customer Support Data: We may store data you provide when contacting customer support, such as your correspondence, contact details, and any voluntarily submitted information, exclusively to respond to your inquiries.

Purposes of Data Processing

We process your data to:

• Provide, operate, and maintain our Services;
• Manage Subscriptions, process transactions, and authenticate your account;
• Respond to inquiries, resolve issues, and offer customer support;
• Perform diagnostics, monitor service quality and security, and improve our Services;
• Comply with applicable laws, prevent fraud, and resolve potential disputes;
• Send essential service notifications or, with your consent, marketing communications.

We never use your information for behavioral profiling and do not sell or share personal data with third parties for independent marketing.

Third-Party Providers

To ensure optimal functionality, diagnostics, customer support, security, analytics, advertising (for free basic services), and global payment options, VPN Proxy Master integrates with select third-party service providers. Some of the key partners include:

• Firebase by Google: For crash reporting and diagnostics to improve app reliability and performance.
• Adjust: To measure advertising performance and optimize user acquisition strategies.
• Zendesk: For customer support and live chat services.
• Admob by Google, Liftoff, InMobi, Unity: For advertising and attribution in the provision of free service offerings, supporting our no-charge user options.
• Stripe, Payssion, Paddle: For the secure processing of payments in Premium services.

These partners may collect or process limited technical or transactional data as necessary to perform their designated functions, using cookies, tags, or similar technologies. All third-party processing is governed by strict data protection agreements that prohibit the identification, profiling, or tracking of users’ VPN activity or personal usage data. Additionally, all data sharing is conducted in accordance with this Privacy Policy and applicable laws; usage and analytics data are never combined with VPN logs, traffic, or user account details.

We encourage you to review the privacy policies of these third-party providers for details about their data handling and retention practices. Our partnerships are regularly reviewed to ensure strict compliance with our privacy standards and commitment to user confidentiality.

Data Sharing and Transfer Practices

We only share information in the following situations:

• With Service Providers: We work with trusted third-party providers for analytics, payment, advertising (for free basic services), security, diagnostics, and customer support. All third-party processing is limited to what is necessary and contractually restricted from correlating information to your VPN activity or account.
• Business Transfers: If VPN Proxy Master undergoes a merger, acquisition, or asset transfer, your information will remain protected according to this Policy.
• Cross-Border Transfers: Your information may be processed or stored in jurisdictions other than your country of residence. Such transfers are protected by appropriate safeguards or standard contractual clauses as required by law.
• Legal Obligations: Data may be disclosed where required by law or to address lawful government or regulatory requests. We will always seek to limit disclosure to what is lawfully demanded.
• With Your Consent: No information is shared outside these contexts unless you have provided explicit, informed consent.

Data Protection Measures

We use a comprehensive set of technical, administrative, and organizational safeguards to protect your personal information from unauthorized access, loss, or misuse:

• Access controls restrict personal data to authorized personnel only, with monitoring and audit trails.
• Data segregation mechanisms ensure that account, diagnostic, analytics, payment, and VPN data remain logically and physically separated, preventing any cross-linking.
• Encryption protocols protect data in transit and, where appropriate, at rest.
• We conduct regular internal reviews to test and improve system defenses.
• Our incident response plan ensures prompt investigation of security events and regulatory notification if required.

VPN Proxy Master’s approach to data protection is based on transparency, user empowerment, and strong foundational security, in line with leading international privacy standards.

Your Choices and Rights

VPN Proxy Master supports your ability to control your personal information in accordance with applicable law:

• Access: You can request details about any personal data we hold related to you.
• Correction: You have the right to request correction of any incorrect or incomplete information.
• Deletion: Subject to statutory or contractual obligations, you may request deletion of your account and all related data. Once deleted, this data cannot be restored.
• Restriction and Objection: You may restrict or object to certain processing of your data, for example, opting out of optional communications or objecting to uses based on legitimate interests.
• Consent Withdrawal: For any activities based on your consent (such as marketing), you may withdraw at any time without affecting prior processing.
• Complaints: You are entitled to raise privacy-related concerns or complaints with us at any time, or with your local data protection authority.

Data Retention and Deletion

We retain personal data only as long as necessary for the purposes it was collected—such as providing Services, complying with legal obligations, ensuring security, or resolving disputes.

Once data is no longer needed, it is securely deleted, irreversibly anonymized, or, if immediate deletion is technically impossible (such as with backup systems), it is isolated and deleted as soon as possible.

Data in backups is not processed for operational purposes and is subject to regular deletion cycles.

When you request deletion of your account and associated data, we will remove all such information to the extent permitted by law. If legal obligations require us to retain certain data (for example, for anti-fraud, financial, or audit requirements), we will inform you of the retention period and the nature of the information held.

Our retention policies are designed with data minimization in mind, and we regularly review all practices to ensure data is not held any longer than necessary.

Region-Specific Privacy Notices

For European Economic Area (EEA) and United Kingdom Users:

In compliance with the EU and UK General Data Protection Regulation (GDPR), we are required to provide certain details regarding how we process the personal information of users in the EEA and UK. If you are a resident of the EEA or UK, you are responsible for ensuring that any information you submit to us is accurate, up to date, and pertains solely to you. Should you need to correct or update your information, you may contact us at any time using this specified communication channel.

You represent and warrant that all information submitted is truthful and correct, and only relates to yourself as the data subject.

You have the right to request access to your data, as well as to request correction (rectification) or deletion (erasure) of your personal information. Should you wish to exercise these rights, please contact us via the methods outlined in this policy.

Please note that our data partners or other third parties may act as independent controllers of your data. If you wish to receive additional details or opt out of the sharing of your personal information to these third parties for any purpose, please contact us directly.

If you have previously given consent to receive direct marketing communications or have subscribed to our newsletters, you may revoke your consent and unsubscribe at any time using the opt-out link included in each communication.

Certain information and processing activities are mandatory for us to deliver the Services. Any request to alter, restrict, or delete essential data may result in our inability to provide some or all of the Services to you. Specifically:

• If you request to modify mandatory information, this may affect your access to or our provision of the Services.
• If you request a restriction or object to processing required for the operation of the Services, we may be unable to continue service.
• If you withdraw consent or request deletion, we will cease to use or process your information but may retain it as necessary to comply with regulatory or law enforcement requirements. We also reserve the right to archive such information for a commercially reasonable period to ensure data integrity, and to maintain an anonymized version where appropriate.
• If you are a parent or guardian of a child under 13 (or another age as specified by applicable law) and believe your child has provided us with personal information, please contact us and we will promptly remove such information from our systems.

To protect your privacy and security, we may require verification of your identity before responding to any rights request. For this purpose, you may be asked to provide a copy of an official identification document, which will be securely destroyed within two months after your request is resolved.

Clearly specify the nature of your request when contacting us. Our team will respond within one month, unless additional time is needed to investigate or process your request, in which case you will be informed accordingly.

For California Residents (CCPA):

Under the California Consumer Privacy Act (CCPA), California residents have the right to request information about the categories of personal information we have collected and disclosed to third parties for business or commercial purposes during the preceding calendar year. You also have the right to opt out of the sale or sharing of your personal information at any time.

Please note that VPN Proxy Master does not sell your personal information as outlined in this Privacy Policy. Our partners and service providers may access your information solely to provide Services in accordance with our agreements; they are prohibited from using your personal information for any unrelated purposes. All contractual agreements are carefully structured to ensure the protection of your information and privacy rights.

Children’s Policy

VPN Proxy Master treats the privacy of children with the utmost importance and is committed to compliance with all applicable child protection and privacy regulations.

We consider a user to be a child if they are under the age of 13, unless a different minimum age is specified by applicable laws and regulations in their country of residence.

Our Services are not directed at children, and we do not knowingly collect, use, or disclose personal information from children without the valid consent of a parent or legal guardian. If we become aware that personal information from a child has been collected without the appropriate consent, we will take reasonable steps to delete it as soon as possible.

We proactively implement the following protective measures for users identified as children:

• Children are not permitted to create accounts, access chat, leaderboards, forums, social networking services, or subscribe to newsletters on our platforms.
• We prohibit the collection and usage of precise geolocation data for children and only deliver contextual (non-behavioral) advertising.
• Any feature where a child's real name or personal information could appear is inaccessible to users identified as children.
• Children may participate in service testing only with explicit parental or guardian consent and supervision, in accordance with the regulations applicable in their jurisdiction.

If you are a parent or guardian, you may exercise rights on behalf of your child as described in this Privacy Policy. Should you believe that a child has provided us with personal information without your consent or that of the legal guardian, please contact us immediately. Upon sufficient verification, we will promptly delete such information from our records.

VPN Proxy Master strongly encourages parents and guardians to educate children about safe and responsible use of personal information online.

Changes to Policy

We may periodically update this Privacy Policy to reflect changes in law, industry standards, or our Services. Updates will be published on our website with a revised effective date. For significant changes, we will notify you via the Services or by email if available. Please review this Policy regularly.

Contact

If you have any questions, concerns, or complaints about our Privacy Policy, our compliance with applicable laws, how we handle your information, or if you wish to exercise your privacy rights, contact:

• Email: developer@secureguardpro.com

Also, for all privacy-related questions, requests, or concerns, contact:

• Data Protection Officer: Cecilia Fung
• Email: dpo@secureguardpro.com

We handle all privacy requests in strict accordance with applicable law and are committed to a timely and transparent response.