Question 1

What is a VPN?

Accepted Answer

VPN stands for virtual private network. It allows you to create a secure, encrypted tunnel between two or more devices.

You can access region-restricted websites, shield your browsing activity from prying eyes by using a VPN. It protects all the Internet traffic going in and out. Even the IP address never remains the same when you are browsing via VPN. This makes your business websites, conversations and transactions much protected than by using the usual incognito mode.

Question 2

How does VPN Proxy Master work?

Accepted Answer

VPN Proxy Master has a wide range of servers. It works by routing your smartphones&#x27; or computer’ internet connection through your chosen server. Your data will be coming from the VPN rather than your devices once it’s transmitted to the internet. It will create a secure tunnel where your data is encrypted from your device to the internet.

Question 3

What can I do with VPN Proxy Master?

Accepted Answer

VPN Proxy Master can be used in many ways to protect your privacy, and it gives you an access to safer online experience. It can:

Protect you against ISP monitoring
Protect your confidential information and safely connect to any WiFi
Obtain cheaper Online shopping deals/ cheaper Flight tickets
Watch free streaming TV in other countries
Beat the hackers
Download/Share files anonymously

Question 4

How to create an account  (First Time Registration)?

Accepted Answer

Launch VPN Proxy Master then click “Sign in/Sign up”. Go to the bottom and  click “Create an account”. Fill up the information and click “Sign up”. Once sign-up is successful, log in with your registered email address.

Question 5

How to use VPN Proxy Master?

Accepted Answer

Step 1 : Download the VPN Proxy Master app (Go to Products and select your OS/device)
Step 2: Agree to Terms & Conditions
Step 3: Connect to a VPN server

Question 6

What services can I access with VPN Proxy Master?

Accepted Answer

VPN Proxy Master helps you to access a wide range of services while providing a safer online experience :

Avoid ISP tracking
Protect your confidential information and safely connect to any Public WiFi
Obtain cheaper Online shopping deals/ cheaper Flight tickets
Watch streaming TV in other countries
Beat the hackers
Download/Share files anonymously
Keep Your Chats Private

Question 7

What devices and platforms does VPN Proxy Master support?

Accepted Answer

VPN Proxy Master support iOS, Android, MacOS, Windows devices as well as Chrome extension.

Question 8

How many devices can be connected to VPN Proxy Master simultaneously and how?

Accepted Answer

With each VPN Proxy Master premium plan account, you can connect up to 6 devices simultaneously. VPN Proxy Master support iOS, Android, MacOS, Windows devices as well as Chrome extension.

Launch VPN Proxy Master then click “Sign in/Sign up”. Sign in using your registered email address.

If you would like to use your subscription on more than five devices at one time, you could consider purchase an additional plan.

Question 9

What do I get with my subscription?

Accepted Answer

Each subscription comes with access to all VPN Proxy Master apps and 6000+server locations. You can also access a wide range of online streaming services and social media sites, eg: HotStar, Netflix, Pubg Mobile and etc.

On top of that, a premium subscription provides you Ads-free experience and exclusive benefits like Kill Switch function and faster speed.

Question 10

Why I can’t authorise or can’t press OK?

Accepted Answer

It might be some interruption caused by other apps. Please ensure you are using the latest version, then close all the apps that are running in the background and relaunch VPN Proxy Master. If the issue persists, please send us an in-app feedback message and our 24/7 Customer Support will get back to you.

Question 11

Forgot your password?

Accepted Answer

Step 1: Go to https://www.vpnproxymaster.com/login and click "Forgot your password ?"
Step 2: Key in your registered email and click "Set Reset Link"
Step 3: Check your inbox and click "Reset Password" button in the email
Step 4: Key in your New Password and Submit

Question 12

How many IPs do you have?

Accepted Answer

VPN Proxy Master is the fastest secure VPN in the world, which is located in more than 40 locations with more than 6000 secure servers. Each location can have hundreds of servers, with each server containing thousands of IPs.

Question 13

Do you log my data?

Accepted Answer

No. VPN Proxy Master is committed to protecting your privacy. Our guiding principle toward data collection is to collect only the minimal data required to operate the VPN service.

Privacy is a fundamental right. We don’t keep connection or activity logs, and we never share your details with anyone.We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, i.e., no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration. We have designed our systems to not have sensitive data about you; even when compelled by external forces, we cannot provide data that we do not possess.

Question 14

How secure is VPN Proxy Master encryption?

Accepted Answer

VPN Proxy Master uses military-grade encryption - AES-256, which is considered a real strength. It also uses several protocols like IPSec and OpenVPN. These are industry level protocols and result in powerful performance regarding speed and protection.

Question 15

How does VPN Proxy Master unblock websites online?

Accepted Answer

Some websites are blocked by an organization (school, college, company) or  Internet service providers (ISPs). A VPN establishes an encrypted tunnel between the user and their servers, so the user does not get blocked and becomes able to access previously blocked websites.

Question 16

Will VPN Proxy Master slow down my internet?

Accepted Answer

You may experience a slight reduction in speed when you connect to VPN Proxy Master and this is absolutely normal. When connecting to a VPN, your online traffic is routed through a secure encrypted tunnel where VPN encrypts your online data to ensure safety and security.

However, if you encounter a major drop down, there might be due to:

Internet service providers (ISPs) throttle internet speed - If there are speed limitations from your ISPs, please try to connect to a different ISP
Server Location - VPN speed majorly depends on the distance from the server to which you are connected. The further away your chosen VPN server is, the more significant the loss of bandwidth will be as it will take more time for the information to travel. Please connect to the fastest server (or geographically closest one).
Protocols - Some protocols are for higher security; however, others are to provide fast speed with the comparatively lower level of protection. You may change your VPN protocol and reconnect.

Question 17

Why I can’t connect to internet while VPN Proxy Master is connected?

Accepted Answer

If your device is connected to VPN Proxy Master but you cannot access the internet (i.e. you can’t browse ANY websites at all, including sites that you are able to access when VPN Proxy Master is not connected), follow these troubleshooting steps:

Download the latest version of VPN Proxy Master
Connect to another server location
Change your VPN protocol
Try a different Internet Service Provider

Question 18

What can I do when I encounter a connection problem?

Accepted Answer

If there is a connection problem with the mobile device, please refresh the server list by dragging downward (Pull-to-refresh). If there is a connection problem on the desktop, please refresh the server list by clicking the fix button.

Alternatively, you could change the connection mode if you are using Mac or iOS:

MAC:

IOS:

Question 19

Why does VPN Proxy Master auto disconnect?

Accepted Answer

Please ensure you are using the latest version. Then, close or uninstall anti-virus software and other VPN products, as they may interrupt the connection. Next, please turn off the "Low Power Mode" through your phone/PC setting and reconnect with the app.

Question 20

What should I do if the IP was exposed?

Accepted Answer

If you see an error message like "You seem to be using an unblocker or proxy",  please contact the VPN Proxy Master Support Team for immediate assistance.

Question 21

Why can’t I connect in China?

Accepted Answer

Due to the policy issues in Mainland China, we are unable to provide VPN services in Mainland China. Nevertheless, you still can access more than 40 locations with more than 6000 secure servers.

Question 22

How to cancel a recurring payment?

Accepted Answer

If you purchase a VPN Proxy Master plan via PayPal, you will automatically create an ongoing subscription with recurring payments.

Step1：Log in to your PayPal account at https://www.paypal.com
Step 2：Go to “Setting” and select “Payments” Tab
Step 3: Select Automatic Payments under "Payment"
Step 4: Select the merchant whose agreement you want to cancel and click the Cancel button.
Step 5: Confirm your request to finalize the cancellation.

Afterward, the page will reload, and a green marker will show up indicating that your automatic payment has been cancelled.

For subscriptions made through the Google Play Store, please check this Google Play support article about subscription cancellation: https://support.google.com/googleplay/answer/7018481

For subscriptions made through the App Store, please check this Apple support article about iTunes subscription cancellation: https://support.apple.com/en-lamr/HT202039

For subscriptions made through our website (other than PayPal), please contact VPN Proxy Master Customer Support Team.

Question 23

Why does VPN Proxy Master have advertisement?

Accepted Answer

As much as we wish to provide good services to our users, Advertisement is the main factor in keeping this service FREE to all users.

Nevertheless, VPN Proxy Master offers another Ad-free version for all users and you are welcome to subscribe. You could find our latest promotion here. Hope you enjoy it~!

Question 24

How to uninstall VPN Proxy Master software?

Accepted Answer

(uninstall does not cancel the subscription)

To uninstall VPN Proxy Master software from your device, follow the links below

Windows

If you want to uninstall our software on Windows system, please refer to the instruction here:
https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs

macOS

If you want to uninstall our software on your macbook, please refer to the instruction here:
https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac

Android

If you want to uninstall our application on your Android device, please refer to the instruction here:
https://support.google.com/googleplay/answer/2521768

iOS

if you want to uninstall our application on your iOS device, please refer to the instruction here:
https://support.apple.com/en-us/HT207618

Please do not hesitate to contact our 24/7 customer support team via Livechat or email (vpnproxymaster-support@lemonclove.net) should you have any further enquiry, thank you.

Question 25

How to cancel VPN Proxy Master subscription?

Accepted Answer

Kindly click here for steps by steps guide: https://inconnecting.zendesk.com/hc/en-us/sections/900000348483-How-to-unsubscribe-cancel-subscription

Question 26

Can I get my refund if I purchased the VPN Proxy Master product (or service)?

Accepted Answer

（a）If you purchased the VPN Proxy Master product (or service) from Apple Store:

Answer: We are unable to issue a refund for subscriptions made through the App Store, please check this Apple support article about iTunes subscription refund: https://support.apple.com/en-lamr/HT204084

（b） If you purchased the VPN Proxy Master product (or service) from Google Play Store:

Answer: If the subscriber can demonstrate that the product (or service) was not usable or available during the subscription period, and the issue was not resolved after trying troubleshooting steps recommended by VPN Proxy Master. VPN Proxy Master may provide the Subscriber with a pro-rata refund of service fees paid at its sole discretion.

Alternatively, please check this Google Play support article about getting a subscription refund from Google Play - https://support.google.com/googleplay/answer/2479637#policy.

（c）If you purchased the VPN Proxy Master product (or service) from 3rd party platform:

Answer: For subscriptions made through 3rd party platform, kindly contact the respective platform support for assistance.

（d） If you purchased the VPN Proxy Master product (or service) from the VPN Proxy Master Official Website:

Answer: Yes. We offer a 30-day money-back guarantee. Request beyond the 30-day purchase window will not be considered.

However, if the subscriber can demonstrate that the product (or service) was not usable or available during the subscription period and the issue was not resolved after contacting VPN Proxy Master. VPN Proxy Master may provide the Subscriber with a pro-rata refund of service fees paid at its sole discretion.

Question 27

What information should I include in my Refund Request ?

Accepted Answer

Refund reason and User ID

Question 28

How long will it take to process my Refund Request?

Accepted Answer

We will revert to you within 3 workings days and the request will be processed within 14 working days.

【Thanks for purchasing our VPN Proxy Master products (or subscribing to our VPN Proxy Master services) at [https://vpnproxymaster.com] operated by [Lemon Clove Pte. Limited].

We offer a full money-back guarantee for all purchases made on our website. You are eligible for a full refund within 30 calendar days of your purchase.

After the 30-day trial period, you will no longer be eligible for and won't be able to receive a refund. We encourage our customers to try the VPN Proxy Master product (or service) in the first week after their purchase to ensure its suitability for your needs. Our payment methods for our VPN Proxy Master product (or service) include PayPal, Credit Card, Bitcoin, Grab Pay, and more.

If you have any additional questions or would like to request a refund, feel free to contact us via our 24/7 human Live Chat or Email us at: vpnproxymaster-vipsupport@lemonclove.net . For refund purpose, please also provide us the following details below:

Email subject: Request Refund for VPN Proxy Master

Email content needs to include your Refund Reason and UserID, thank you.】

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